Flex Consulting & Services

About Us

Our company Flex was born to make a difference in the field, providing tactical and practical consultancy services to help organizations become more efficient and adapt to this dynamic world, implementing and optimizing operations, processes and technology (Solutions and Digital transformation).

Our keyword, Flex, symbolizes our commitment to adapting to your needs and being flexible to ensure you get the service you need, the service you want, when you want it and always in coordination with your team.

Experience in various sectors such as Telco, Bank, Energy, Airline, Retail, Deliveries, Technology, Healthcare, Automotive and Transportation and others.

Team leadership and best practices for performance, quality and efficiency in the customer experience journey and digital solutions/transformation.

Tailor-made projects with the client using the general methodology of the Six Sigma DMAIC phases, PDCA Project and other Lean events.

Our Mission

Collaborate with companies in a flexible way, in the continuous process of adapting to this rapidly evolving and changing world, implementing and optimizing efficiency in operations, processes, digital transformation and improving the customer experience, always following best practices and market trends, with the main objective of positioning the Client as one of the best players in their sector, in excellence in Customer Service and Customer Experience.

Values

Operational Excellence
Design methodologies applying best practices, always directing efforts towards the search for gains in efficiency, quality, innovation and fostering a mentality of continuous improvement in the long term.

Results effectiveness (ROI)
Ensure that the solutions presented and executed guarantee effective practical results and provide our Clients with a return on investment, reducing costs, increasing capacity and increasing revenue.

Flexible experience (customer satisfaction)
Provide a professional, reliable and committed experience. Deliver high quality and guarantee a true partnership with each Client, flexible, and always with the main objective of exceeding expectations.