Flexible Consulting Solutions
We are your flexible partner in operational management consultancy.
Consulting and services offered
We provide tactical consultancy to increase efficiency and optimize operations, processes and technological solutions.
Operational Mgmt. & Optimization
Internal Contact Center?
Digital solutions, AI and technology
Customer and People Experience
Interim management of operations and middle management.
Consulting on cost optimization and improving customer experience.
External Contact Center?
Operational Link as a “link” with your service provider.
External analysis and optimization consultancy.
Customer Acquisition & Expansion:
Optimize new customer acquisition, retention and internal collection services.
Analysis of processes that can be applied to automation, digital solutions, AI and Contact Center/CRM platforms.
Collaboration and intermediation with leading technology partners:
Digital management tools
Automation
AI Solutions
Contact Center / CRM Platform
Evaluate solutions to improve the customer journey across various points of contact (Touchpoints Strategy).
Technology - Automation & Digital Transformation:
Customer Experience (CX) Consulting:
Employee Experience (EX) Consulting:
Ensure best practices in recruitment, satisfaction, and talent retention.
Working Models & Organizational Transformation:
Analysis and implementation of best practices in operating models, leadership and governance.
